Poor customer service and absolutely no feedback or communication.

I submitted a vehicle claim on Saturday 6th March through the MiWay app and submitted all information on the app as requested. When checking the app again to follow up on Tuesday, I was able to book a vehicle assessment for Wednesday morning 10th March. I received a call the following day from a Miway claims representative asking for more details and confirmation of other details on the app. Since then I have not received any feedback from Miway regarding the claim, despite repeatedly asking for feedback or progress (submitted an website query on Monday the 15th; I also tried going through the call centre but only getting options to submit a new claim and not follow up on existing claims or talk to a consultant; used the online consultant chat on Wednesday the 17th, where I was put through to claims department and advised that the claims representative will contact me soon; raised another website query on Friday the 19th). I eventually lodged a complaint with MiWay's complaints department - apparently the only way to do so is via e-mail, and was assured that someone would call me back within 8 working hours. It is now Tuesday and still no-one has responded to any of my queries. This is extremely poor customer service and I would advise anyone against Miway in future. I am at the point where I will move all my policies to another insurer, even if it costs more.