MM
Mandy M
1 reviews | Active since Dec 2019
21 Jan 2022, 10:58
Poor customer service
Asked for a payment link over the last few days to resume my cover. Links haven't worked and when trying again it comes up with an error. Link promised again today and when it doesn't get sent I am told I can't get another link for 48 hours. Now I cannot be covered for the next 48 hours.. Miway needs to address this urgently.
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MiWay Insurance's replyOfficial
21 Jan 2022, 11:44We’re so sorry to hear that your recent experience with us has not been up to standard and we assure you that this is not the level of service that we aim to deliver! Your feedback has been passed on to the right team and someone will be in touch soon to turn this around.
Best regards,
The MiWay Team
Best regards,
The MiWay Team
MiWay Insurance's reply21 Jan 2022, 11:44
Official
We’re so sorry to hear that your recent experience with us has not been up to standard and we assure you that this is not the level of service that we aim to deliver! Your feedback has been passed on to the right team and someone will be in touch soon to turn this around.
Best regards,
The MiWay Team
Best regards,
The MiWay Team