Poor customer service

05 July Monday called to log a claim spoke to kgomotso Gasa there after her manager Nadine Ngwenya (6 july) and I related my frustration on their claims process . The agents seem not to be trained well and in consistency on their engagement with us as clients . She promised to get back to me with in 48 hours and that time has lapsed . A follow up call was made on 8 June and I spoke to Peter Otto who advised that their notes have not been updated and Kgomotso will have to call . This Day after 12:00 I called to follow up and this time I got Nobantu Mpeta whom was very dismissive and assumed my needs . She also told me the same story Kgomotso must call me , while also telling me that she can’t keep me on the line or assist as I am blocking her calls .