Poor Customer Service

It's been a month since my accident was reported and allocated to MiWay. Xoliswa Tshabalala took two days to send me my disclaimer as i wanted to send my car to a repairer of my choice.When she finally sent it, i signed and scanned the copies back to her. I didnt realise i had attached an unsigned page instead of the one i was supposed to attach. I went away for a week on a work assignment, on my return, there was no response from her. I understand i sent an incorrect attachment but it is basic courtesy to respond & alert your client of such. I rectified that and mailed to her, till today i have no email, call or any form of communication regarding my claim.<br> <br> My questions:<br> 1. For how long does MiWay plan on stalling assisting me?<br> 2. Is this the kind of customer service we should expect from MiWay?<br> 3. Is this the calibre of employees that MiWay employs?<br> 4. Does Miway value their clients?<br> <br> Please if there is anyone out there who knows an Insurance company that would be willing to go an extra mile for their clients, kindly let me know. I do not mind paying any amount as long as i see value for my money and i know i'm covered when i need them the most. [Email Removed]