1 reviews | Active since Dec 2015
Poor Customer Service
After refusing to give me the quote as I received online as the system was an issue, Miway has not gotten back to me. Their agents call me every second day to tell me they investigating the matter and do not get back to me again. I am now sending several of emails to the Team Leader Karen however I am getting no response.<br> <br> If their system was generating incorrect quotes, this should not be the customers fault. I truly believe I should get the quote I was given. The agent assisting me told me that their system provides incorrect information which says a lot about the company. They buy in their customers through incorrect premiums and thereafter shock them with a higher premium. The questions asked on the system was exact to what the agent asked me over the telephone yet they keep telling me I have changed my answers.<br> <br> This is poor service and I am currently driving without an insurance which is not safe for me.
Please accept our apology for any lapse in service you may have experienced . A member of our sales department has been in contact with you to resolve your query.
Regards,
The MiWay Team
Please accept our apology for any lapse in service you may have experienced . A member of our sales department has been in contact with you to resolve your query.
Regards,
The MiWay Team
