JO
Jurie O
1 reviews | Active since Oct 2023
15 Feb 2024, 06:05
Poor customer service
Poor customer service, very hard to get hold of someone to speak to. You send a mail nobody replies you speak to someone on watsapp and they say they will call you. It has been 3 days no call and no reply on email.
Helpful (0)
Replies (2)0
Replies (2)
MiWay Insurance's replyOfficial
15 Feb 2024, 06:06It is always our intention to meet and exceed your service expectations. We’re not happy to hear about the frustration and inconvenience you’ve experienced. Please accept our sincere apologies. We have passed your concerns on to the right team, who will get back to you with proper feedback so that we can sort this out for you.
Best regards,
The MiWay Team
Best regards,
The MiWay Team
MiWay Insurance's reply15 Feb 2024, 06:06
Official
It is always our intention to meet and exceed your service expectations. We’re not happy to hear about the frustration and inconvenience you’ve experienced. Please accept our sincere apologies. We have passed your concerns on to the right team, who will get back to you with proper feedback so that we can sort this out for you.
Best regards,
The MiWay Team
Best regards,
The MiWay Team
MiWay Insurance's replyOfficial
19 Feb 2024, 14:57Hi there, Jurie! Thank you so much for giving us a chance to turn things around for you! Your complaint was handled by our Customer Resolutions Specialist, Onalenna, who ensured that your concerns were address accordingly!
Best regards,
The MiWay Team
Best regards,
The MiWay Team
MiWay Insurance's reply19 Feb 2024, 14:57
Official
Hi there, Jurie! Thank you so much for giving us a chance to turn things around for you! Your complaint was handled by our Customer Resolutions Specialist, Onalenna, who ensured that your concerns were address accordingly!
Best regards,
The MiWay Team
Best regards,
The MiWay Team