Poor customer service

Following hails storms that hit some parts of Soweto, my aunt submitted a building claim for damage to her roof, the assessor Obakeng Baloyi came to assess, must say he lacks customer service all together and was rather rude. Part of the claim has been settled the other part excluded what is the valid reason for the exclusion if it all falls under 1 claim. Obakeng did not bother to explain the reasons of the exclusion. This matter requires the urgent attention as more damage may accumulate.