Poor Customer Service

on the 2nd of August i was bumped by Miway customer at the back, their customer assured me that Miway will fix my car as his car is insured i got a call from Miway 2 weeks after they wanted to confirm the accident i did explain to them however i asked them what will happen to my car they told me what is required for me to bring of which i did send them, after sometimes i got a call from the assessor to come assess my car on the 31st of August of which my car was assessed on the 1st of September, since then nothing has happened to my claim i kept calling Miway as they told me that they need their customer to confirm the claim, my biggest challenge is that if its raining water comes inside the boot and that will damage my car, and bumper is lose it can cause another accident if it falls off. Miway doesnt not care with 3rd party claims at all and all these i have indicated to their lazy consultants