Poor Customer Service

I contacted MiWay on June 27 At approximately 15:07 pm. My query was regarding the debit order going out earlier than normal and also an extra admin charge of R6. In December 2017 my debit order was set for earlier than normal and it was returned and I was only notified about this later in January 2018. After calling the customer care and explaining to them that I was not notified of the early debit, I was told that it was in the fine print on the policy documents so I should have read it there. Being a customer since August 2013 this was the first time that this had happened. I was charged additional bank charges of over R150 as well. Going back to my query dated 27 June I was told that since the debit order bounced in December, I would be debited as soon as there was money available in the account and the extra charge of R6 was for that. I have been charged this extra R6 and my debit order went off as soon as there was money available from January until my recent call. Was this really necessary since the December debit order was sorted out as soon as I was aware of the issue. Anyway I insisted on speaking to the Manager on 27 June and was told that he is unavailable and the lady said that she will ask him to call me back. Two weeks have passed and I am still waiting. Unfortunately I did not take her name down trusting that I would receive that call. I won't be surprised if i don't receive any response after this complaint.

Just as you are constantly trying to attract new clients, do remember to take care of your loyal old clients too!

Very annoyed and disappointed