Poor customer service

good day,i would like to right a quick report on the bad service received from a claims advisor by the name of Tsholofelo Ramoraswi. Her poor customer serivice is disgusting and response to mails sent to her are terrible. The claim that was sent through is npt being sorted out due typ her lack of corespondence. I took the matter over from my partner as he wasnt receiving responses to his mail,and to my disgust she still doesnt not repsond. I would like this matter sorted out as the vehicle in question is needed for works purposes. I gave her the opportunity to respond yesterday but she didnt. I would like a claims advisor to deal with this matter as this lady doesnt know a thing about customer servise. Thank you