Poor Customer Service

I have recently signed up with MiWay as a commercial client. One of the pre-conditions for cover was that the vehicles have a complementary CTrack unit fitted to them. To date, only the fitment schedule for one of the two vehicles has been sent to CTrack.

Both vehicles had to be pulled out of operations specifically to have these tracking units fitted. It has been almost two weeks and MiWay has only issued the order for one unit to their service provider - CTrack. This inefficiency translates to an actual cost to my business.

I have logged numerous complaints without anyone making a serious attempt to resolve this. In the last incident, I had to select the "new client" option on the phone before I could get put through to a consultant - all of the other options ring off the hook.

This is unacceptable. If MiWay placed as much effort in retaining business as it did in obtaining it, then it would be serious about resolving customer complaints and managing relations. At this stage it feels like I have partnered with an insurer that does not understand the pressures on small businesses.