Poor Customer Service

<p>I am very dissapointed with the way Miway have been handling my claim,on the 17th of December I filed a claim regarding a cracked screen on my Iphone. MiWay promised that they will send their people to collect the phone on Monday the 19th and they did not the phone was only collected the following day. The service provider that they were using called me and promised that I will receive my phone on Wednesday just in time before I go for my holiday. Wednesday I went through to the service provider to collect the phone as instructed, upon my arrival at the service provider they told me that my phone can no longer be fixed as they have discovered that the phone had more damage than they thought. I really lost confidence in Miway and the people that they employed to fix my phone as they should have seen from assesing the phone that the damage was extensive and the phone needed to be replaced before they promised me that I was going to get the phone on Wednesday. Almost 2 weeks later as we speak I still do not have my phone with me, and I cannot capture the moments of this festive nor communicate with my loved ones. Over the two week period since the claim was filed Miway has not given me a call not even once to update me on the status of the claim, but I have been the one who has always initiated the conversation, the lady by the name of Mpho Phohofolo has been responsible for handling my claim her service has been incredebly poor, she always promises to call me to keep me updated and she never does,and she is not easy to get ahold of either. I am very unhappy with Miway and the service I have recieved.</p>