Poor customer service

<p>I have so many problems with this company Im not sure where to begin. Firstly I did not choose them, I was with another insurance company and one day received a mail informing me that MiWay had taken over my account because my insurance company had closed down, and that I didnt need to worry because they had received all my information. When I had an incident with my bike and registered online to put in a claim I saw all the information they had for my vehicle was incorrect. I emailed them and requested call backs, noone got back to me. So I cancelled the debit order for that month and finally someone phoned me to let me know that my premium had not gone through. So I explained the situation about my vehicles incorrect details and was told someone would get back to me, noone did. I then removed that vehicle from my policy because I refuse to pay for something that is incorrect. The problem is my other vehicle is now not insured either so Ive been trying to pay the premium for that vehicle for 2 days now with no luck. I chatted to a consultant online who explained that theres no way for me to pay them manually and they would submit it to my bank to be paid yesterday. I have screenshots of the converstation where I repeatedly asked if it would definitely be sorted out by the end of the day and they said yes. By 3pm the premium still hadnt gone through so I phoned them and was told it has been submitted and will go through by today; I also asked if theres anything else I need to do because I am away travelling with this vehicle this weekend and really want to make sure all is in order regarding insurance. I was told theres nothing I can do I just have to wait for them to debit my account and then Im insured again. I checked this morning and the premium still hasnt gone through, I phoned again and was told that firstly it might take 3 days for them to debit my account and also I need to take my vehicle for another inspection because of the failed payment. Noone told me that, and now I am nowhere close to an inspection centre with an uninsured car for the next few days. I am incredibly irritated with your complete lack of customer service and wish I had been given a choice of insurance company when the previous one closed down. Needless to say I will be cancelling everything with your useless company and taking my business somewhere ANYWHERE else. </p>