1 reviews | Active since Dec 2016

07 Dec 2016, 08:19

Poor customer service

<p>I had an accident. Only 3 days after reporting accident a tow was sent. 2 days after that, no feedback received from anyone. Im 1100 km away from home. Mi way not concerned at all. I need intervention please</p>

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Replies (4)
MiWay Insurance
MiWay Insurance's reply07 Dec 2016, 09:17
Official

Thanks for bringing this to our attention, we're sorry for any hassles you experienced. We will look into this and get someone to assist you.

Best regards,
The MiWay Team

's update07 Dec 2016, 17:47
Reviewer Update

Today is the 4th working day after my accident. I'm not getting feedback from MiWay. I must be back in Randfontein with my family by this weekend. I'm currently stuck 1100 km away from home! Where else can I report this matter???

's update09 Dec 2016, 09:52
Reviewer Update

Still stuck - days are running out!!! And so does my patients...

MiWay Insurance
MiWay Insurance's reply13 Dec 2016, 09:43
Official

Thanks for your comment and for the opportunity given to respond!

Mandisa has since been in touch to explain your cover properly, and we confirm that we have authorised and settled your claim! Please don’t hesitate to give us a call if you need any further assistance!


Kind regards,
|The MiWay Team