Poor customer service

Good day,

I am writing regarding claim number C***. Unfortunately, I was not verbally informed of the claim outcome, and the representative did not follow up with me. While I understand that she might have tried to call me when I was unavailable, I believe the appropriate course of action would have been to email me or arrange a convenient time to discuss the matter, rather than leaving it for me to follow up.

This experience has left me disappointed, as it does not align with the standard of service I am accustomed to.