Poor Customer Experience with MiWay

I am extremely disappointed at the level of service that I have received from MiWay thus far. On Monday, 15th July, I reported a household claim for my appliances which were damaged from a power surge over the weekend. The claim is being handled by MiWay consultant, Huwani Mokwana. The main reason for my complaint is the poor communication with regards to the process which will be undertaken with regards to the claim. I am without a fridge and other critical household appliances and am unable to plan accordingly when I am not being informed as to the process that lies ahead and the expected timeframes. I was told that technicians will be coming to inspect, however days went by with no arrival. I have had to keep calling MiWay on a daily basis and I keep being told that they have a problem with their service provider. After several days of no progress, I demanded that the matter be escalated to the manager, Mpho only for her to tell me same excuse of the service provider. I expected the manager to come up with a solution on the way forward and not provide me with excuses. I am still frustrated. After my constant complaints, the technician finally arrived late this afternoon. Unfortunately I am still in the dark. Nobody at MiWay has explained to me what the next step will be. Infact, the agent handling my claim has never phoned me ONCE to give me an update of my claim. Disappointed and frustrated!!!!!!!!