Poor customer care !

Good day I am very disappointed with Miway service . April 2022 during the KZN floods my bank washed away, the fence collapsed , my retaining wall and boundary wall collapsed , Due to the mud slide my driveway got washed away , leaving parts of the cement cracked and broken, The consistent heavy rains caused 4 of my window frames to swell leaving a gap when you close it .... I called Miway 13 April 2022 and to date i have not gotten any feedback on my claim, its going to be 3 months in July and i have no feedback to repair the damages caused by the floods which is covered by my policy. I am a client of Miway for over 10 years and i have not claimed once however Miway always finds reasons not to cover you whenever you submit a claim ... I have called in numerous times requesting feedback and i am still awaiting a response .... I had to pay money of my own pocket to clear the rubble, debris and demolish the wall that fell over my vehicle due to the mudslide when this supposed to be taken care by my insurance company . I am very disappointed that the turn around time is well over the SLA.