Poor Correspondence from MiWay

I don't understand why I have to write a review on HelloPeter every time I need some assistance from MiWay. I had to call Miway now to find out about how far they are with claiming my excess back as the last correspondence I received was almost a month ago. The agent informs me that the person dealing with my excess claim is waiting for the third party to respond. So instead of following up with the third party, this person at Miway decides to leave it and wait for the third party to one day respond. I am tired of the poor customer service I've been receiving from Miway. My accident occurred in December 2020 and Miway has it as January 2021. I waited months for feedback, which I had to do the follow-up for. I don't get this insurer. And as expected, I'm going to receive an apology from Miway. I'm not saying push me to the top of the list, but keep me informed. I'm done with the lies from Miway. I want my full excess claimed back as I was not at fault and the driver of the truck admitted to it. I can't believe I have to wait this long.