POOR COMMUNICATION,CLAIMS ARE BADLY MANAGED

I am really dissapointed with how Miway is handling my claim.I lodged a claim on the 29 January 2020 .The communication is very poor ,they dont update you ,you have to keep chasing and following up yourself nothing is happening.Its really frustrating and yet upon taking insurance they are very quick and would even send you a link to go rate them.If I was not pregnant I am sure I would have made it to their offices myself but I am avoiding stress and thats exactly what they are giving me .I mean what happened to customer service??