Poor communication....and the repair has not started yet!!!

I was involved in an accident on the 28th of February 2024. The initial communication was great, claim was approved, and the repair was going to begin.

Then the repairer called regarding approval for additional repairs, and I was informed that they were awaiting the approval of the additional repair. Weeks went by with the repairer still waiting for approval of the additional damages. Eventually, the repairer asked that I follow up on these additional damages...as they were not getting any feedback from Mi-Way.

I have spoken to 4 - 5 agents including, Doctor, Palesa and Kgedi. All of them promising to call me back with information about the repair.

First, my claim was approved, and repair was going to begin. The next time, I called in, my car was going to be written off, then it was going to be repaired.

Differing information from the call centre agents who would say that they will follow up and call me.

None of them provided feedback. I also asked for email correspondence and still nothing.

Called in again today and chatted to Kurtly, and finally got an email correspondence. Called the repairer and they have not even started the repair as they received notification from Mi-Way to stop repairs on the 3rd of May 2024.

Today is the 20th of May 2024....almost 3 months without a car and no closer to getting my vehicle back and no communication.