POOR COMMUNICATION ON CLAIM STATUS

I believe when you are claiming from insurance companies. You are already frustrated by the loss you experienced that made you claim. The only thing that would made you to be calm, is when you get frequent communication regarding the claim or the so called updates.

In this I claimed for my laptop that is insurance under Mimovables. I even got more communication from the service provider who was assessing the damage. But with Miway I have to keep on asking for updates. They might be busy with validations, but no one informed me that the service provider have provided a report and they are busy assessing. I will be busy with exams this coming week. I need to be told the status of the claim not that I have to call every time or chat to claims department.

Improve on that ...

I have been a client for some years. But you need to improve update the client of the status, your app does not even show if you are busy with validations or what.