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Nkanyiso D

1 reviews | Active since Aug 2020

22 Feb 2023, 23:36

POOR COMMUNICATION

Poor communication from MiWay regarding my accident. It has been a one-way communication regarding the status of my claim. Firstly it was the issue of a rental car and getting my car to be towed and the procedure is insane during my time of need. I have been contacting MiWay for an update on my claim because if I don't call they don't either. I have communicated with different consultants for assistance and requested a car assessment report so that I can make a decision. Upon receiving the assessment report I have not received communication regarding a way forward, At this point, I do not know if the process of fixing my car has started and what is the timeline or if I will receive communication once the car has been fixed without my knowledge and I still need to worry about the rental car extension. PLEASE COMMUNICATE AND CHECK THE NOTES WRITTEN BY YOUR CONSULTANTS WITHOUT ME HAVING TO REPEAT MYSELF

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Replies (3)
MiWay Insurance
MiWay Insurance's reply23 Feb 2023, 08:33
Official
We don’t like that you’ve been disappointed; our sincerest apologies! Your message is with the right team and one of our service agents will be in touch shortly. Thanks for bearing with us and giving us a chance to turn this around for you. 
 
Best regards,
The MiWay Team 
ND
Nkanyiso D's update25 Feb 2023, 00:01
Reviewer Update
I received a call from your consultant yesterday the 23rd and the only thing he could do was apologize and nothing else. Your consultant still had no sufficient information regarding my claim and he advised that he is going to call me today(24th) for feedback still nothing. 2 weeks have gone by and still no progress on my claim. I wish you were as sufficient as your debit order, My last hope is to involve OMBUDSMAN because I have run out of options. All I need is progress, not apologies.
ND
Nkanyiso D's update27 Feb 2023, 11:47
Reviewer Update
MiWay I have given enough to improve yet another disappointment and the disregard from you. This has been a painful experience to weakness especially from such a big insurance company.