AB
Annika B
1 reviews | Active since Dec 2021
02 Dec 2021, 16:06
Poor communication and slow assistance
Miway debited my account twice.
1st debit order went off on the 25 Nov 2021 and the 2nd debit order went off on the 1st of Dec 2021.
I have tried the contact center but there is no option to speak to a customer care agent. So I tried the option that an agent phones me back.
I tried contacting Miway on their whatsapp chat but the only feedback I received is that they will send me feedback on my enquiry. I'm still waiting on feedback.
I have emailed miway. I received an email saying Miway tried to contact me on my cell phone. No such call was received.
The channels for assistance is extremely slow.
Helpful (0)
Replies (1)0
Replies (1)
MiWay Insurance's replyOfficial
02 Dec 2021, 16:16We assure you that it is never our intention to upset you in any way. We have passed your feedback on to the right team, who will get back to you with proper feedback and see how we can sort this out. In the meantime, please accept our apologies for the frustration and inconvenience you have experienced.
Best regards,
The MiWay Team
Best regards,
The MiWay Team
MiWay Insurance's reply02 Dec 2021, 16:16
Official
We assure you that it is never our intention to upset you in any way. We have passed your feedback on to the right team, who will get back to you with proper feedback and see how we can sort this out. In the meantime, please accept our apologies for the frustration and inconvenience you have experienced.
Best regards,
The MiWay Team
Best regards,
The MiWay Team