Poor communication and service

Good day

I am absolutely fuming at MiWays poor communication and handling of my claim.

I have repeatedly had to call MiWay or go to the premises of the approved panel beater, Nuwagon for updates since the vehicle accident on 6 August 2026.

According to Storm at NuWagon, first issue was waiting for parts on the Ford Figo.

Second issue, MiWay was not willing to repair damaged that were related to the accident.

After numerous attempts, I eventually got hold of the assessor Lars, who stated he will go to NuWagon to assess the vehicle again.

I have not heard from Lars again, neither does he answer my calls or messages.

According to Kabelo at MiWay, Lars was instructed to assess the vehicle again via email on Friday. I called MiWay yesterday and still no response.

Yesterday, my wife received a message from Storm at NuWagon stating the vehicle is going to the washbay and for final quality inspection.

I called Storm as to how the vehicle can be ready and there is still outstanding issues with MiWay.

If I don't call MiWay or NuWagon, I never receive any feedback whatsoever.

Why did the assessor not go and inspect the vehicle again and why must I keep calling MiWay or NuWagon to resolve this issue?