1 reviews | Active since Nov 2019
Poor communication
On the 31 of January 2020 I was involved in an accident. Lodged my claim with my Miway on Monday, the following week on the 3rd of February received a call from the consultant she told me her name and told me she is the administrator dealing with my claim. She requested the accident report which was sent to her the following day on a Tuesday. I never heard anything from her since than, I've been trying to call I can't get hold of her. Sent emails asking about the progress of the claim but till today I haven't received any callback or reply from her. I'm the one that needs to call the insurance for an updated but the insurance is not updating me as a client. I'm disappointed with the way Miway is handling my claim, I had high standards for the insurance but not anymore.
Best regards,
The MiWay Team
Best regards,
The MiWay Team
MiWay Claims Update: C...... . Good day, We confirm receipt of the complaint you lodged. I will contact you during the course of the day to advise on the feedback. Regards Mandisa Xulu. The MiWay Team.
Ref#: C11......
It is now 4:45pm, not even a single call from the team leader or office manager. I had to once again call n ask to speak to Mandisa or to Sonet who is the claims advisor but none of them are ever available to speak in regards to the claim, instead we are transferred to another advisor,who cannnot provide with answers to our questions and they would claim that the advisor will call and give a feedback. But MiWay gives no **** about their reputation or clients.
MiWay Claims Update: C...... . Good day, We confirm receipt of the complaint you lodged. I will contact you during the course of the day to advise on the feedback. Regards Mandisa Xulu. The MiWay Team.
Ref#: C11......
It is now 4:45pm, not even a single call from the team leader or office manager. I had to once again call n ask to speak to Mandisa or to Sonet who is the claims advisor but none of them are ever available to speak in regards to the claim, instead we are transferred to another advisor,who cannnot provide with answers to our questions and they would claim that the advisor will call and give a feedback. But MiWay gives no **** about their reputation or clients.