Poor communication

Very bad experience with the MiWay vehicle department. I had a claim that I submitted on 17 February. After a lot of asking, I finally got a claim agent to communicate with me regarding the claim. I am still waiting for the claim to be processed. I have to really beg for feedback or for anyone to come back to me regarding what is going on with the claim. I laid a formal complaint against the original claims officer and asked for a new one. I got a new one, and now all I hear is the sound of crickets chirping as no one is coming back to me with an update. Can a claim really take this long? Can communication really be this poor? They are quick to take my money every month, but now...... Payment is not happening...