Poor client service

Good day. I logged a accident claim with Miway on the 3 May. A woman drove into the back of my vehicle damaging my tailight and a minor dent on the bumper.Going further now Miway wants me to pay the acces of R6500 upfront to get the repair done although it was not my fault.They just assume in todays time u have the funds availble.Their policies and procedures needs to get reviewed and back their clients in cases where they not at fault.This is my first claim since 2016 and i have not missed 1 payment towards my installment.I am going to another insurer regardless off the terms amd conditions.Mi way should have phoned the other persons insurer to claim back the acces to take the burden off their current customers in events like this.This is poor service from Mi way.