Poor client service

I did a claim for a window repair, they advised me that they only do repairs through glassfit, i told them that my local glassfut was closed until 15 Jan 2016. I asked them if it was a problem if I used another window repair shop and they said it would not be a problem I only need to send Miway an invoice. I send the invoice on the 23 rd Des 2015 to Darren as he requisted telephonically. On the 27th I mailed him for feedback on the claim and never heard back, today 31 Des 2015 I called Miway they put me through to Darren which handled the claim up until a certain point where he had to called me back in 5 minutes and never did. I called him again at 16:29 just to hear that he had left and would only return on Monday the 4 th of Jan 2016. The consultant wanted to help me only to do the whole process again but willnonly be completed on Monday the 4th of Jan 2016. I had to pay the windscreen out of my own pocket with no help at all from my insurance. Its been more than a week and Im still R4731 short of my vacation budget because of Miways poor claiming services. Really disapointing insurance will find myself another insurance.