NM
Nare M
1 reviews | Active since Apr 2013
17 Aug 2016, 13:52
Poor claims processing
<p>I lodged a claim on 3rd August 2016 and MiWay only made a follow-up on 17th August and still my claim is not processed. </p> <p> </p> <p>The person (Thapelo) who called me on 17th August was *********** and rude and had no idea wht she was doing and she refused to transfer me to a more competent person.</p> <p> </p>
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Replies (2)0
Replies (2)
MiWay Insurance's replyOfficial
17 Aug 2016, 13:59Dear Nare,
We need to sincerely apologise for the hassles you experienced!
We’ll get a claims advisor to call and discuss your concerns.
Kind regards,
The MiWay Team
Best regards,
MiWay Insurance's reply17 Aug 2016, 13:59
Official
Dear Nare,
We need to sincerely apologise for the hassles you experienced!
We’ll get a claims advisor to call and discuss your concerns.
Kind regards,
The MiWay Team
Best regards,
MiWay Insurance's replyOfficial
19 Aug 2016, 12:55Good day Nare,
We need to unconditionally apologise for the lack of service you experienced!
Thandeka has since discussed your concerns with you in more detail, and we assure you of our commitment to get the claim finalised ASAP. Please let us know if there’s anything else you need in the interim!
Best regards,
The MiWay Team
Best regards,
MiWay Insurance's reply19 Aug 2016, 12:55
Official
Good day Nare,
We need to unconditionally apologise for the lack of service you experienced!
Thandeka has since discussed your concerns with you in more detail, and we assure you of our commitment to get the claim finalised ASAP. Please let us know if there’s anything else you need in the interim!
Best regards,
The MiWay Team
Best regards,