Poor claims procedure

my windscreen is cracked and I've submitted a claim. the person dealing with my claim has not contacted me or reponded to my email which is more than 2 days. then miway have put my claim through to pg glass to which im still awaiting their feed back. miway now hasn't contacted me regarding my claim and has left me to deal with this matter on my own. Poor service from both providers. knowing that this policy is still young I do intend taking my business else where once this horrible experience is over.