Poor Claims handeling

Dear Miway Claims Team,

I am writing to express my deep dissatisfaction with the handling of my recent accident claim, which occurred on March 14th. As a loyal customer, I expected a more efficient and tactful approach to resolving the matter. Unfortunately, I have encountered several issues that need urgent attention:

Delayed Recovery Process: It is concerning that I had to take the initiative to follow up on the recovery process. Given my loyalty as a customer, I expected a more proactive approach from Miway.

Questionable Handling of Facts: The handling of the claim raises doubts about Miway's logical and tactful decision-making. Despite clear facts, the outcome seems to favor the third party in a way that appears dishonest.

Unreasonable Timeframe: The proposed outcome date of July 14th, 2023, is unjustifiably lengthy. This timeframe is not reasonable, and I expected a swifter resolution to the matter.

During our conversation, I would like to emphasize the following points to contribute to your analysis and action:

The nature of my vehicle (2020 Toyota CH-R CVT) makes it impossible for it to roll without intentional acceleration. I was stationary at the time of impact. Had I rolled, the damage would have been minimal or non-existent. Comparing the damages, the third party's VW Polo Vivo (Mr Lorenzo Nunes) exhibited noticeable damage, including a dented number plate and a damaged badge. Again, will rolling cause this damage? In contrast, my vehicle suffered damage to paint, brake light, and plastic bumper components. A Miway report should confirm this damage assessment. Again, will rolling cause this damage? Additionally, I question why Mr. Lorenzo Nunes was allowed to file a report at a police station other than Randburg, considering the incident's location. I was directed to Randburg when attempting to file my report in Douglasdale.

Considering that Miway had both an assessor and a panelbeater, I find it puzzling that the damage assessment seems to imply I rolled into the third party. This raises doubts about the thoroughness and fairness of the claim investigation. Regrettably, my recent experience has eroded my confidence in Miway's ability to protect me and my assets effectively.

I kindly request an urgent review of my case with a fair and logical assessment of the evidence. A prompt resolution and clear explanation of the decision reached are expected.

Sincerely, Ranvir Mahadew