Poor claims follow-up and lack of care from MiWay

Ever since my claim was approved, MiWay has made no effort to follow up with the appointed panel beater. I have had to do all the follow-ups myself. There is absolutely no sense of urgency, care, or interest from MiWay once the claim is approved.

I have now been without my car for two months. The expected date of completion was end of January, yet here we are in February and I am still without a vehicle. At no point did MiWay proactively communicate delays or provide updates.

When I called MiWay on 9 February 2026, they could not even provide a basic update on the status of my vehicle. This alone shows how little they care about their customers once a claim has been approved.

I eventually had to physically go to the panel beater myself to understand what was taking so long. Thankfully, the panel beater has been transparent and forthcoming with information, which at least gives me peace of mind that work is being done. Unfortunately, this is more than I can say for MiWay.

In your time of need, MiWay shows its true nature they do not follow up, they do not communicate, and they simply do not seem to care once your claim is approved. Based on this experience, I would not recommend MiWay to anyone.