1 reviews | Active since Mar 2016
Poor claims experience
<p>I recently submitted a claim for my home content that was ******. I called the first time spoke to Mpho and she said she will call me back in 5 minutes because she was having system problem and it was half an hour later I had to call again and this lady i spoke to said she will register the claim. Then I received another call after registering this claim stating that it was not completed. While completing then Mpho cuts the call. I was waiting for her to call me back and she never did. I then called the 3rd time and spoke to another lady who sit near Mpho and she said I have completed the claim. The entire claims service is poor I reported this incident to the police which is a nightmare to do especially when there is hardly any people in the police station. I am not kept updated on my claim and I was insured with Miway from 2009. It sucks for been a loyal client. Please cancel my home content insurance and I will seek home content insurance elsewhere.</p>
This doesn't sound right! Thanks for bringing it to our attention, we'll look into this and get back to you.
Best regards,
The MiWay Team
This doesn't sound right! Thanks for bringing it to our attention, we'll look into this and get back to you.
Best regards,
The MiWay Team
Please can someone call me to cancel my home content insurance today!
Please can someone call me to cancel my home content insurance today!
I received a call from Mpho stating they will give me a gift card. I told her its an inconvenience for me to tell them where I will be at the time they want to deliver it. She said she will escalate it to her manager and get back to me. Still waiting for feedback. My initial complaint about the service received is still not answered and I have requested for a call back regarding the cancellation of my home content and still no call back ! Pathetic service from Miway. .
I received a call from Mpho stating they will give me a gift card. I told her its an inconvenience for me to tell them where I will be at the time they want to deliver it. She said she will escalate it to her manager and get back to me. Still waiting for feedback. My initial complaint about the service received is still not answered and I have requested for a call back regarding the cancellation of my home content and still no call back ! Pathetic service from Miway. .
I did not get a call to cancel my home content and neither did Mpho manager Jacquline call me to apologise for the bad claims experience received. I am going to cancel my policy today. No need to get someone to call me because I will call today!!! Terrible service from management and staff...
I did not get a call to cancel my home content and neither did Mpho manager Jacquline call me to apologise for the bad claims experience received. I am going to cancel my policy today. No need to get someone to call me because I will call today!!! Terrible service from management and staff...
Apologies for the delays you experience on your claim.
Mpho has since stepped in to get to the bottom of what happened, and we confirm that we have since authorised and settled your claim. Please don’t hesitate to give us a call if you need any further assistance!
Kind regards,
The MiWay Team
Apologies for the delays you experience on your claim.
Mpho has since stepped in to get to the bottom of what happened, and we confirm that we have since authorised and settled your claim. Please don’t hesitate to give us a call if you need any further assistance!
Kind regards,
The MiWay Team
I signed the documents and sent it to Mpho last week Thursday. I called on Saturday and spoke to Diseko from the motor department and she said she will email Mpho to confirm she have received the documents. But still no response. Absolutely useless service!!!
I signed the documents and sent it to Mpho last week Thursday. I called on Saturday and spoke to Diseko from the motor department and she said she will email Mpho to confirm she have received the documents. But still no response. Absolutely useless service!!!
We're sorry for any delays you have experienced. We will follow up on your behalf and get back to you with feedback.
Best regards,
The MiWay Team
We're sorry for any delays you have experienced. We will follow up on your behalf and get back to you with feedback.
Best regards,
The MiWay Team
Apologies for the delays you experience on your claim.
Mpho has since stepped in to get to the bottom of what happened, and we confirm that we have settled your claim. Please don’t hesitate to give us a call if you need any further assistance!
Kind regards,
The MiWay Team
Apologies for the delays you experience on your claim.
Mpho has since stepped in to get to the bottom of what happened, and we confirm that we have settled your claim. Please don’t hesitate to give us a call if you need any further assistance!
Kind regards,
The MiWay Team