JS
Jabulane S

1 reviews | Active since Jul 2015

28 Nov 2016, 23:36

Poor claim handling damaging previous good customer experience

<p>C794330</p> <p>&nbsp;</p> <p>The above claim number refers.</p> <p>&nbsp;</p> <p>i was involved in a ******* on the 20th November and I lodge my claim which took a week to be authorized, thank you for that. However, Miway is bullying me to accept a ridiculous offer as contained in the AOL. I have raised this within the internal escalations process with no joy.&nbsp;</p> <p>&nbsp;</p> <p>I need someone to resolve my matter prior I take it outside.</p>

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Replies (3)
MiWay Insurance
MiWay Insurance's reply29 Nov 2016, 08:54
Official

Thanks for your comment, we have passed your message on to our Claims team and someone will be in touch to assist you.

Best regards,
The MiWay Team

MiWay Insurance
MiWay Insurance's reply29 Nov 2016, 08:54
Official

Thanks for bringing this to our attention. We will look into this and get back to you with proper feedback.


Best regards,
The MiWay Team

MiWay Insurance
MiWay Insurance's reply30 Nov 2016, 15:43
Official

Thanks for your comment and for the opportunity given to respond!

Kgake has confirmed receipt of your dispute, and he will keep you updated going forward. Please give us a shout if you need any further assistance!


Kind regards,
The MiWay Team