MK
Mosima K
1 reviews | Active since Apr 2019
16 Feb 2021, 15:49
Poor assistance with insurance claim
What a terrible experience I'm having with Miway. Insurance claim going so slow. First the lady that's dealing with my claim said she'll send me an email confirming that she's the one handling my claim. I am yet to receive that email. Its been more 2 weeks now and nothing seems to be happening to my claim. I send numerous emails doing a follow up every second day but there's no response. I'm only left with next week and the courtesy car must go back to avis and i doubt any repairs would be completed by then. I will be stranded because there's no way forward. I am currently not happy with the silent treatment you guys are giving me with regards to my claim.
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MiWay Insurance's replyOfficial
16 Feb 2021, 16:11We’re so sorry to hear that your recent experience with us has not been up to standard and we assure you that this is not the level of service that we aim to deliver! Your feedback has been passed on to the right team and someone will be in touch soon to turn this around. Best regards,
The MiWay Team
The MiWay Team
MiWay Insurance's reply16 Feb 2021, 16:11
Official
We’re so sorry to hear that your recent experience with us has not been up to standard and we assure you that this is not the level of service that we aim to deliver! Your feedback has been passed on to the right team and someone will be in touch soon to turn this around. Best regards,
The MiWay Team
The MiWay Team
MK
Mosima K's updateReviewer Update
22 Feb 2021, 07:26I asked about the extension of the courtesy car or moving the repairs to Durban since I reside here. I only got confirmation that the car will be repaired on Thursday and the parts will be delivered some time this week and then after the car must be taken for mechanical diagnosis. I'm not sure how much more time this is going to take for the car to be completely repaired. This is after 21 Days of the accident and doing countless follow ups with no response. That is just poor service. This for me is a problem because the courtesy car must go back on the 1st. I will be car less. How must I commute having two kids that must go to school? How am I even going to get there to fetch the car?
MK
Mosima K's update22 Feb 2021, 07:26
Reviewer Update
I asked about the extension of the courtesy car or moving the repairs to Durban since I reside here. I only got confirmation that the car will be repaired on Thursday and the parts will be delivered some time this week and then after the car must be taken for mechanical diagnosis. I'm not sure how much more time this is going to take for the car to be completely repaired. This is after 21 Days of the accident and doing countless follow ups with no response. That is just poor service. This for me is a problem because the courtesy car must go back on the 1st. I will be car less. How must I commute having two kids that must go to school? How am I even going to get there to fetch the car?