MN
Mogamat N

1 reviews | Active since Jul 2025

01 Sept 2025, 15:02

Poor and unfair handling of claim

I was in an accident on the 15th of July and no work has been done on my car to date.

MiWay declined to pay for the mechanical damages caused by the accident stating it was not accident related but rather mechanical breakdown. I drove the car and was in a collision with another vehicle. After the collision, the car did not want to start, but miway is claiming that the damage was not due to the accident. After they declined to repair the mechanical damage I had escalated the outcome to the disputes department, where they gave me the same answer. I asked for an explanation and have yet to be receive any response.

This process has been a long and tedious one that has been very unpleasant. MiWays communication has been poor and has caused this case to drag out. This incident has caused me lots of stress and inconvenience. MiWay displayed poor communication as well as poor handling of the situation.

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Replies (1)
MiWay Insurance
MiWay Insurance's reply01 Sept 2025, 15:04
Official
It is always our intention to meet and exceed your service expectations. We’re not happy to hear about the frustration and inconvenience you’ve experienced. Please accept our sincere apologies. We have passed your concerns on to the right team, who will get back to you with proper feedback so that we can sort this out for you.

Best regards,
The MiWay Team