POOR AND ********* SERVICE

<p>i joined Miway in September 2016 for vehicle insurance. My policy number is ********** 8. My policy started the 01 October 2016, for which i was debited my correct premium. I was subsequently debited again today for R1700. I phoned and spoke to the first consultant who advised me that the reason why i was double debited was to cover November's premium. I told her this was unacceptable because the first premium went off so I should have cover for the full month. She advised me because of the Naedo application loaded on my file, the premium went off sooner then it should and this is based on the system tracking client payment behavior, and that I should not worry because it means they will not debit me in November. I told her that I cant accept that, I never requested Naedo to be loaded on my account, and I also dont have the money to pay two premiums in one month. She advised me that if I reverse the second premium, I will not have cover and I will be request to take my car for inspection again. I asked the consultant to speak to a team leader or manager. A senior consultant came to the phone and literally advised me the same thing. When I asked why I was not informed about the Naedo application on my account, the consultant advised me that they themselves are not able to control the Naedo application as it is a company regulated system that is built in, so I do not have the option to accept or decline the Naedo agreement. I told the consultant that what she is advising is unacceptable because I did not authorise their company to roam my account, this especially where my premium was met. Also, i advised her that I am fami**** with Naedo and that is a means of recovering a payment from client's that either missed their premiums or instalments, but the clients needs to consent to it. I asked the consultant to speak to a manager, she told me that there is no need to speak to a manager because the advise will be the same.</p> <p>I cant accept Miway's way of doing business as it seems *********. Also I am now being held hostage to not reverse my premium because I dont have the time to go for reinspection of my 3 cars. I think their consultants needs to be retrained because this service is poor. I requested for a manager to phone me back. i made the call at 08h40.It is 11h05 and I still have not received a call, this after I took the initiative to phone back again and request to speak to a manager. NO ONE HAS RETURNED MY CALL. THIS IS THE WORST SERVICE EVER!!!!!!!!!!!!!</p>