Poor and slow service..

A family member had an accident in January 2015. An assessor under the watchful eye of Paul was nominated. Its been over 12 days. No responce from paul. No car or incident report from the assessor. We are asked to leave a detailed message for him everyday. He never response. Yet we are given his voice mail number ***. The machenic has been told its a write off we wonder if we will get it back just to fix it ourself as i personally had recomended my family members to this company. Now i see they really do thinks their own way. I wonder why we need insurance? Is it for miway to just own our cars and auction them after any small incident after paying for so long. Miway is a lost uncle we supported for too long. I think i am tired. Amen. Thanks Paul. Hope u get your bonus for auctioning our cars. I am personaly insurance hunting for my paid up car coz should anything happen i have seen what you guys do, after this experiance. No more recommendations from me ever again. Learnt my lesson.