1 reviews | Active since Dec 2017
Poor and incorrect service from MiWay
I am deeply dissapointed with MiWay. I took out vehicle insurance with them in June and my first instalment was for July. I was informed that in order for my car to be covered for theft or highjacking, i needed to have an alarm system installed. They sent me a SMS of the fitment centre where i need to install the alarm and have it inspected. What's frustrating is that MiWay gave me the incorrect address of the fitment centre as when i arrived there, i was told the company had relocated from Roodepoort to Ruimsig. I then had to drive to Ruimsig and when i got there i was told they no longer work with MiWay and don't fit alarm systems anymore. This has been an inconvenience for me as i had to take time off work to have this done only to be given incorrect information. I have stopped their debit order and i will look for another insurance company that will assist me.
Please accept our sincere apology for not getting things right and for any hassles we have caused you. Please be assured that this is not the MiWay way! An agent will be in contact with you shortly to discuss your concerns.
Kind regards,
The MiWay Team
Please accept our sincere apology for not getting things right and for any hassles we have caused you. Please be assured that this is not the MiWay way! An agent will be in contact with you shortly to discuss your concerns.
Kind regards,
The MiWay Team
We dropped the ball! We need to unconditionally apologise for any inconvenience we have caused you and we will make sure it will never happen again.
Thanks for the chance given to assist and please feel free to let us know if you need help with anything else.
Kind regards,
The MiWay Team
We dropped the ball! We need to unconditionally apologise for any inconvenience we have caused you and we will make sure it will never happen again.
Thanks for the chance given to assist and please feel free to let us know if you need help with anything else.
Kind regards,
The MiWay Team
