Poor and Delayed Service

It took from Tuesday 16 Feb (car accident happened 18h00 on Monday) to Tues 24 Feb at 10h00 to assess and authorise a simple repair. One week! If I fail to pay my premioum by one day the policy lapses. But the insurer needs 7 days to authorise a repair - an assessor can evaluate the damage in 30 min. Is this service? Then ordering of the parts by the appointed pannelbeater ProLine Wynberg (the car was already at their premises), takes 4 days (standard Ford Fiesta parts available from Ford dealers within 1 km radius). Therefore, before anything is done to the car, 2 full weeks pass. No wonder they tell you that any repair will take 3-4 weeks: 3 weeks to get going and 1 week to complete the repair job.What the insurers, assissted by the pannelbeaters want is for the customer to pay extra to take insurance including provision of a replacement car. It is wrong that MiWay takes so long to process a claim and it is wrong that the insurer appointed Proline takes so long to start working on the car. We Customers are being abused by poor service and *********** personnel.