1 reviews | Active since May 2013
Poor after service after a claim
<p>I had a claim and had sent my car to Trueway panel Beaters. showed them all the problems from the incedent, buckled rims suspension and knocking on steering. 2-3weeks later only suspension and left side rims were done. I sent the car back to trueway with a shudder and the steering knock still not fixed, 2-3weeks after that i get my car back, only to have the right side rims done, yet still a knock on the steering, also to find wheel nuts mssing on the wheels. I also found on my tracking unit trueway had been speeding near double the speed limit with my car.SPEEDING WITH A CUSTOMERS CAR? i brought it up with them and to be told my tracking unt must be faulty denying the speeding. fed up I took it further to call miway last week, still have not recieved any further feedback since, still have a knock on my steering and missing wheel nuts, surely this puts me and my vehicle at risk for an accident</p>
Good day Brent,
Thank you for your comments and apologies for the lack of service you experienced!
An assessor will get to the bottom of what happened, and get in touch to discuss your concerns.
Best regards,
The MiWay Team
Good day Brent,
Thank you for your comments and apologies for the lack of service you experienced!
An assessor will get to the bottom of what happened, and get in touch to discuss your concerns.
Best regards,
The MiWay Team
Dear Brent,
Thanks for your comment and for the opportunity given to respond!
Zukisa has since been in touch to discuss your concerns, he has also explained your cover properly. Please don’t hesitate to give us a call if you have any other questions!
Kind regards,
The MiWay Team
Dear Brent,
Thanks for your comment and for the opportunity given to respond!
Zukisa has since been in touch to discuss your concerns, he has also explained your cover properly. Please don’t hesitate to give us a call if you have any other questions!
Kind regards,
The MiWay Team
Thank you for responding.
from MiWay side service is promt now, however I have no faith in the supplier/panelbeater now.
As Zukisa recomended I did visit a suspension specialist for their knowledge, Tiger wheel and Tyre, they have found from my incident the steering shaft in the box has infact bent which is not wear and tear like the panelbeaters say. They have suggested that I go to a reputable mechanic or Ford dealer to complete the repairs.
At tiger wheel and tyre, they showed me I have 5 wheel nuts missing from the wheels. Thankfully Tiger Wheel And Tyre replaced the missing wheel nuts.
1. half jobs done from get go
2. not repairing all of what is damaged(steering, which is my safety)
3. missing wheel nuts (which is my safety)
4. Speeding in my car down a road near double the speed limits
5. turn around time
I surely hope you can clearly understand why I do not want my car back at Trueway Panel Beaters. From an Insurer side please clarify if this the quality you would like your clients cars in? and leaving the cars in a state, which in return brings on another claim from an accident caused by your suppliers negligence?
Thank you for responding.
from MiWay side service is promt now, however I have no faith in the supplier/panelbeater now.
As Zukisa recomended I did visit a suspension specialist for their knowledge, Tiger wheel and Tyre, they have found from my incident the steering shaft in the box has infact bent which is not wear and tear like the panelbeaters say. They have suggested that I go to a reputable mechanic or Ford dealer to complete the repairs.
At tiger wheel and tyre, they showed me I have 5 wheel nuts missing from the wheels. Thankfully Tiger Wheel And Tyre replaced the missing wheel nuts.
1. half jobs done from get go
2. not repairing all of what is damaged(steering, which is my safety)
3. missing wheel nuts (which is my safety)
4. Speeding in my car down a road near double the speed limits
5. turn around time
I surely hope you can clearly understand why I do not want my car back at Trueway Panel Beaters. From an Insurer side please clarify if this the quality you would like your clients cars in? and leaving the cars in a state, which in return brings on another claim from an accident caused by your suppliers negligence?
Good day Brent,
We need to sincerely apologise for the hassles you experienced!
Zukisa will get to the bottom of what happened, and give you a call to discuss.
Best regards,
The MiWay Team
Good day Brent,
We need to sincerely apologise for the hassles you experienced!
Zukisa will get to the bottom of what happened, and give you a call to discuss.
Best regards,
The MiWay Team
Finally an assesor see's my car, suggests that i take my car to a Ford dealer for an assesment. as he cannot see the steering box clearly.
later emails the insurer, saying he cannot see any damages yet says undercariage is in bad condition. which one is it. points out a leak but does not trace were the leak came from? which shows spillage and not leaking and says this is wear and tear.... which is power steering, what about the steering box with the knock?
It is becoming clear Mi Way is finding excuses to not pay a claim fully. Treating the customer fairly? I think not....
Finally an assesor see's my car, suggests that i take my car to a Ford dealer for an assesment. as he cannot see the steering box clearly.
later emails the insurer, saying he cannot see any damages yet says undercariage is in bad condition. which one is it. points out a leak but does not trace were the leak came from? which shows spillage and not leaking and says this is wear and tear.... which is power steering, what about the steering box with the knock?
It is becoming clear Mi Way is finding excuses to not pay a claim fully. Treating the customer fairly? I think not....
Dear Brent,
Thanks for taking the time to comment and for the opportunity given to have a look at what happened.
We’re sorry that you’re not happy with the outcome of your claim. Thandeka has since been in touch to discuss your concerns and explain your cover properly. Please feel free to give us a call if you need any further assistance!
Kind regards,
The MiWay Team
Dear Brent,
Thanks for taking the time to comment and for the opportunity given to have a look at what happened.
We’re sorry that you’re not happy with the outcome of your claim. Thandeka has since been in touch to discuss your concerns and explain your cover properly. Please feel free to give us a call if you need any further assistance!
Kind regards,
The MiWay Team