Poor after sales service

Canceled my policy on a vehicle that was sold and was motivated by agent "we do not want to lose your business" and want to add my new vehicle on the policy. A refund was discussed and should have been made to my account within 7 days on the old vehicle. New vehicle pending acceptance upon receipt of monies paid back. 7 Days later phone MiWay to confirm why monies have not been paid back and why I have not been contacted for new insurance quote as discussed. Sold vehicle policy has not been cancelled and monies was not paid back. Other sales representative did not listen to my complaint and didn't resolve the problem, only wanted to sell the new policy to me.

Still waiting for feedback on this matter.