Poor After Sale Service

MiWay after sale service sucks. I tried using the live chat in their app to make contact with them but the feature comes back with server errors. I tried asking them to contact me via the contact us feature on their website but they don't bother. I emailed them on 08 April to which I got an automated reply but no further correspondence. If this is their after sale service I would hate to have a claim with them as they will probably just ignore you as they do with after sale service. I have a cheaper quote from another insurer but wished to try remain loyal by giving Miway the opportunity to beat the premium. I guess they're happy for me to cancel.