Poor admin, bad experience and refund awaited for two policies

Hi I referred my spouse because of good experience at inception, sadly for my spouse it's been from worse to bad service at MiWay.

Two policies were opened, two quotes billed and this evening he got an sms that inspection of the car is required ,that was submitted in August and debits already done.

The refund of the other policy is expected and one policy cancel but now it's another requesting, meaning that 3 policies will soon be created and billing will be triple. Can someone once and for all call and fix this mess before I report to short term Ombuds and you will really reimburse for double deductions and pro rata done double. It will come with interest that's the least you can done than this misery before looking for other quotes .

I dont think pleasure will be found and this is not treating customer fairly, only 48hrs is given and further actions will be taken now this is embarrassing and poor operations.