policy update nightmare

<p>I received an sms about requiring an inspection on the 31 July. This inspection was conducted on the 1 July. P& P Tracker said they had sent you the documents. i then asked them to send the again via email and copy me in the email. tOn the 1 August i called to verify if you have received the email and was asked to send another email to ********** she confirmed that she had receieved my email and said i would receive an sms regarding the updating of my policy, since the sms clearly states that i am not insured. even though 2 PAYMENTS have been deducted by MIWAY from my account.</p> <p>Again i called at 12:30 am to ask for confirmation that inspection details have been captured. i was told by the agent that he generating a letter which was to be sent to me via email. it is now 3:36 pm and i have not received any confirmation. i sent an online request for call back (reerence : ********** 35) .</p> <p>still no follow up call. i called again today at 11:15 and they claim today that they never received my inspection. even thought it has been sent twice. and Khulun had confirmed to me that she received it and was updating and this is after another agent (when i called in the afternoon) said that he was generating a letter to confirm receipt of inspection, because Khulun had received it.if this is not resolved today i will have no option but to cancel my policy because as stated by the sms received i am not covered. i will not pay MIWAY just for nothing.</p>