Policy schedule

I was involved in an accident on Friday the 4th and was assisted by a gentleman called Tumisang Kolwane from emergency.

Was suprised to receive a call from him that i should complement MiWay on Hellopeter, I asked why should i complement whilst my claim is not finalized he mumbled.

Yesterday i made a call to them wanting to know the process of my claim as i am not receiving any update from them. The lady i spoke to advised that my excess will be doubled as i claimed within three months.

When i asked her where in my policy does it stipulate i have to pay that much she referred me to page 7 of 12 on my policy schedule. We went on the schedule together and she could not point the clause.

She was going to get a superior to intervene and i am still waiting.