Policy premiums issue

On the 22nd April 2015, I called MiWay regarding my car insurance policy. There was an increment to take place on the anniversary of my policy which I didn't understand and wasn't going to afford.I spoke to a wonderful lady called Busisiwe. I was frustrated by the matter and needed answers. Busisiwe was very calm,understanding and she kinda read my mind by understanding what my concerns were. She was very patient in explaining the complex terms I didn't understand. She showed a great knowledge of the product and communicated very professionally. She gave me advice and didn't push me into taking any decisions. The matter was resolved amicably. Before I called MiWay I was having doubts about renewing my policy. But I must say that after talking to Busisiwe I felt listened to and valued as a customer. I'm still keeping my policy with MiWay. I received the kind of treatment any customer would appreciate.