JF
Johan F
1 reviews | Active since Mar 2009
02 Mar 2021, 09:36
Policy not cancelled
I have sent a cancellation request to MiWay on 29/01/21 for effective 28/02/21. Today they have debited my account. Their excuse is that they haven't received the cancellation request. My broker called them but they didn't want to help him.
Now my account is in arrears due to their mess. This service is totally unacceptable. I am a pensioner and having money taken from my account for a service that I cancelled is really not acceptable.
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MiWay Insurance's replyOfficial
02 Mar 2021, 13:12We assure you that it is never our intention to upset you in any way. We have passed your feedback on to the right team, who will get back to you with proper feedback and see how we can sort this out. In the meantime, please accept our apologies for the frustration and inconvenience you have experienced. Best regards, The MiWay Team
MiWay Insurance's reply02 Mar 2021, 13:12
Official
We assure you that it is never our intention to upset you in any way. We have passed your feedback on to the right team, who will get back to you with proper feedback and see how we can sort this out. In the meantime, please accept our apologies for the frustration and inconvenience you have experienced. Best regards, The MiWay Team