Policy changed without my consent

My insurance for two of my vehicles were changed from retail value to trade value without my consent, I was made aware of this when I was claiming for my other car that the consultant I spoke to in December instead of reviewing my premiums the right way, she just changed it without my consent, I have been miway to send me a call recording for almost two weeks now and every consultant am speaking to, they don’t want to give me a proper feedback, You have paid me incorrectly for the trade value instead of a retail value.

Why are you not sending me the recording, what is it that your hidding from it.

Can you please do the right thing.

I re