Policy cancelled & declared dead (Passed Away)- Horrific ordeal

I have just received an SMS and email, from MiWay, cancelling my insurance, with an insurance history indicating the cancellation date as 03 August 2026, with the cancellation reason being: Cancelled- Client Passed Away. I called, and the consultant tried to explain that this could be a technical error. My question is, when did I die? Will they be providing me with the (my) death certificate? [Apparently, there is none on the system- if this is to be believed, how did they confirm my death?? I hope they are willing to be transparent and share the recording where & when I was reported dead- and maybe the death certificate will resurface. If I died on the 3rd of August, why did they still deduct my premium on the 25th of August? Perhaps the email sent today should have beeen accompanied by a refund. he lame excuse given for this is that the technical error could have been due to a consultant providing wrong policy details to the technical team- who then went ahead and cancelled even though they "did not have a death certificate" provided. UNBELIEVABLE & HORRIFIC. I am wondering who really died and still have a cover, while I am alive and NOT INSURED AT ALL, even though my premium is up to date.